Privacy Policy

We collect information necessary to provide our booking and customer services.

Booking Information

When you make a booking, we may collect:

• Name
• Email address
• Contact information
• Booking date and time
• Selected park, product, and options
• Partner store related to the booking
• Booking requests or other information you provide

Payment Information

Payments are processed through Toss Payments.

Information required to authorize, complete, cancel, or refund a payment is processed through the payment provider.

GoHanGang does not directly store full credit or debit card numbers or card security codes.

Customer Support Information

When you contact us, we may collect:

• Name
• Email address
• Booking number
• Details of your inquiry
• Other information you voluntarily provide

Automatically Collected Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device information
• Access date and time
• Pages visited
• Cookies and similar technical information

This information is used for website operation, security, troubleshooting, and service improvement.

We use personal information for the following purposes:

• Processing and managing bookings
• Confirming reservations
• Processing payments
• Processing cancellations and refunds
• Providing booking information to the relevant partner store
• Preparing products and services for customers
• Providing customer support
• Sending booking confirmations and important service notices
• Preventing fraudulent or unauthorized transactions
• Maintaining and improving the website and booking service
• Resolving customer disputes
• Complying with applicable laws and regulatory requirements

GoHanGang does not sell customers’ personal information.

GoHanGang operates a platform that connects customers with independent picnic rental partners.

To provide a booked service, GoHanGang shares only the information reasonably necessary for the relevant partner to prepare and fulfill the reservation.

Information provided to a partner may include:

• Customer name
• Booking number
• Booking date and time
• Selected products and options
• Pickup or setup information
• Information necessary to provide, return, or manage the booked service

Partner stores may use this information only as necessary to provide and manage the customer’s booked service.

Payments made through GoHanGang are processed by Toss Payments.

Payment-related information may be transmitted to Toss Payments and relevant financial institutions for purposes including:

• Payment authorization
• Payment processing
• Cancellation
• Full or partial refunds
• Fraud prevention
• Transaction verification
• Settlement

GoHanGang does not directly store complete card numbers or card security codes.

GoHanGang retains personal information only for the period necessary to provide its services and comply with applicable laws.

Booking, payment, cancellation, refund, and customer service records may be retained for the periods required under applicable Korean laws and regulations relating to electronic commerce, consumer protection, taxation, accounting, and dispute resolution.

Once the applicable retention period has expired and the information is no longer required, the information is securely deleted or anonymized.

GoHanGang uses cookies and similar technologies where necessary to:

• Maintain website functionality
• Maintain user sessions
• Remember user preferences
• Improve website performance
• Prevent misuse and security incidents
• Understand how customers use the service

Users may control or disable cookies through their browser settings.

Some website functions may not operate correctly if essential cookies are disabled.

Subject to applicable law, you may request:

• Access to your personal information
• Correction of inaccurate personal information
• Deletion of personal information
• Suspension or restriction of certain processing
• Withdrawal of consent where processing is based on consent

Requests relating to personal information can be submitted to: gohangangkr@gmail.com

Certain information may continue to be retained where retention is required by law or necessary to complete transactions, resolve disputes, or protect legitimate legal interests.

GoHanGang applies reasonable administrative and technical safeguards designed to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure

Access to personal information is limited to persons who require access for legitimate operational purposes.

However, no method of electronic transmission or storage can guarantee absolute security.

GoHanGang uses third-party service providers where necessary to operate the service, including services related to:

• Payment processing
• Website hosting and infrastructure
• Database and system operation
• Customer communication
• Security and technical maintenance

These service providers may process information only to the extent necessary to perform the relevant service and in accordance with applicable laws and their contractual obligations.

GoHanGang is operated in the Republic of Korea and provides booking services primarily for experiences and rental services in Korea.

Customers may access GoHanGang from countries outside Korea.

Personal information may therefore be processed in Korea or through infrastructure used by GoHanGang’s service providers, in accordance with applicable privacy and data protection requirements.

GoHanGang is not intended to knowingly collect personal information from children where parental or legal guardian consent is required under applicable law.

If we become aware that personal information has been collected in violation of applicable requirements, appropriate measures will be taken to delete or otherwise handle the information as required by law.

GoHanGang may update this Privacy Policy when necessary due to changes in the service, applicable law, or the way personal information is processed.

The current version of the Privacy Policy will always be available on this page.

Any material changes will be announced through the website or another appropriate method.

For questions, requests, or concerns regarding this Privacy Policy or the handling of personal information, please contact:

GoHanGang Customer Support
Email: gohangangkr@gmail.com
Republic of Korea