Policy
Cancellation & Refund Policy
This policy explains how cancellations, booking changes, and weather-related disruptions are handled. It applies to all GO HANGANG bookings, regardless of which partner provides the service.
Refunds are calculated based on the booked service date in Korea Standard Time (KST).
Effective date: September 13, 2026
Customer cancellations
- 8 days or more before the booking date: 100% refund
- 4–7 days before the booking date: 50% refund
- Within 3 days of the booking date: Non-refundable, including no-shows
Weather and partner cancellations
If the service cannot be provided due to the partner’s circumstances, a full refund will be issued.
A weather exception applies only when weather conditions prevent the service from operating normally or safely.
If the partner can operate as usual despite the weather, the standard cancellation policy applies.
If the service cannot operate due to weather conditions, venue closures, safety restrictions, or similar circumstances, customers may choose a free reschedule or full refund.
Booking changes
Paid, confirmed bookings can be changed from My Booking until 72 hours before the scheduled rental time.
Changes are not available within 3 days of the rental time, and the newly selected time must also be at least 72 hours away. All changes remain subject to partner availability.
Statutory rights
Where applicable, statutory cancellation and refund rights under relevant laws will take precedence over this policy.
This policy also forms part of the Terms of Service.