Frequently asked questions

General

Do I need a Korean phone number to use GO HANGANG?

No. GO HANGANG is built for visitors without a Korean number — booking, confirmation, and support all run over email.

General

Do I need to speak Korean at pickup?

No. Pickup partner stores are briefed to support English-speaking customers, and your booking confirmation includes everything staff need to see.

General

Which location fits my Seoul itinerary?

Tell us where you'll be — Hongdae, Itaewon, Seongsu, or Gangnam — and we'll point you to the Han River park that fits, without you needing to know Seoul's geography in advance.

General

Which park should I choose from Hongdae?

Seonyudo Hangang Park — a short ride from central Hongdae, with island gardens and a calmer feel than the bigger tourist-facing parks.

General

Which park should I choose from Itaewon?

Banpo Hangang Park, home of the Banpo Bridge fountain — a short ride from Itaewon and especially photogenic at night.

General

Which park should I choose from Gangnam?

Banpo Hangang Park — not always the closest depending where in Gangnam you are, but a popular pick to add to a Gangnam itinerary.

General

Which Han River parks does GO HANGANG cover?

Ttukseom, Seonyudo, Banpo, and Yeouido, each with a partner pickup point nearby. Ttukseom, near Seongsu, is our most established park.

Booking

How do I book a picnic?

Pick a park and a picnic set, choose a date and time, and book online — no Korean phone number or app required. You'll get an email confirmation with everything you need for pickup.

Booking

Which park should I choose if I'm staying in Seongsu?

Ttukseom — a short walk from Seongsu Station, right on the river.

Pickup & return

Where do I pick up the picnic set?

At a partner store near your chosen park. The exact pickup point is shown on the park page and in your booking confirmation.

Pickup & return

How do I return the set?

Carry everything back to the same partner-store counter where you picked it up, by your booked end time.

Pickup & return

Can I choose exactly where in the park I sit?

Yes — GO HANGANG doesn't assign a specific spot. You carry your set from the pickup point to any open area of the lawn, guided by the recommended zones on each park's page.

Pickup & return

What happens if I'm late for pickup or return?

Your booking confirmation includes a grace window and contact details for the partner store. Persistent lateness may affect availability for later slots that day.

Cancellation & refunds

What's your cancellation and refund policy?

Cancellation is based on how close to your start time you cancel:

• Cancel at least 2 hours before your start time for a full refund.
• Cancellations within 2 hours of the start time aren't refunded.
• All times are Korea Standard Time (KST).
• If your picnic is cancelled due to rain or severe weather, you'll get a full refund.

Good to know

What should I know before I go?

A few things to keep in mind:

• GO HANGANG is available to foreign visitors only.
• Not available from December through February.
• Bring a passport or photo ID to complete the rental at the store.
• Damaged or lost equipment is charged at 70% of retail price.
• Rental time is 3 hours — ask staff at pickup if you'd like to extend.
• Reclining chairs support up to 100kg; guests over 100kg can't use them.
• This is a self-guided picnic spot — store staff can help at pickup, but your time in the park is unstructured and at your own pace.
• The park is about 50m from the store, roughly a 1-minute walk.
• It's often windier and cooler by the river than expected — bring an extra layer just in case.
• Please don't sit or ride on the trolley.