FAQ
Frequently Asked Questions
General
Do I need a Korean phone number to use GO HANGANG?
No. GO HANGANG is designed to be easy for international visitors to use, so you can make a booking without a Korean phone number.
Booking confirmations and important updates are sent by email.
Do I need to speak Korean at pickup?
No.
Simply show your booking confirmation when you pick up your items. Your booking details and pickup instructions are provided in English.
Which Hangang park should I choose for my Seoul itinerary?
Choose based on the area you are already planning to visit, such as Hongdae, Itaewon, Seongsu, Gangnam, or Myeongdong.
GO HANGANG helps you find a convenient Hangang park that fits naturally into your Seoul itinerary.
You don't need to know Seoul's geography in advance.
Booking & Payment
How do I book a picnic?
Choose your preferred Hangang park and picnic set, select a date and time, and complete your booking online.
Once your payment is completed, you'll receive a booking confirmation email with your pickup and return details.
Do I need a PayPal account?
No.
You may be able to pay with an international credit or debit card through PayPal Guest Checkout without creating a PayPal account.
PayPal may ask you to enter your email address before entering your card details.
Can I pay with an international credit or debit card?
Yes.
Supported international credit and debit cards can be used through the payment methods available at checkout.
Availability may vary depending on your card issuer, country, and payment provider.
I completed my payment but didn't receive a confirmation email. What should I do?
First, check your spam or junk folder.
You can also check your booking page to confirm that your reservation was successfully completed.
If your booking is confirmed but you still haven't received the email, please contact GO HANGANG support.
Pickup & Return
Where do I pick up my picnic set?
Pickup instructions vary depending on the partner and product you book.
Most picnic sets are picked up from a partner location near your selected Hangang park.
The exact pickup location and instructions are shown on the product page and your booking confirmation.
How do I return the picnic set?
Return procedures vary by partner.
Please organize all items neatly before returning them.
For staffed locations, return the items directly to the store.
For self-service locations, place all items neatly in the designated Return Zone and follow the return instructions provided with your booking.
Do I need to take a photo when I return the items?
Yes. A return photo is required for all self-service locations.
For self-service returns:
- Place all rental items neatly in the designated Return Zone.
- Take one clear photo showing all returned items.
- Upload the photo through your booking page.
The return photo helps confirm that your items were returned properly and helps protect you in case of any missing-item disputes.
Can I choose where to sit in the park?
In most cases, yes.
You may choose your own picnic spot within areas where your equipment is permitted.
However, tents may only be used in designated tent zones.
Recommended picnic areas and tent zones are shown on each park page.
What happens if I'm late for pickup or return?
Late-arrival policies vary by partner.
Depending on the booking, arriving late may result in:
- A change in the pickup procedure
- An additional fee
- Reduced rental time
- Cancellation of your booking
Park & Tent Rules
When can I use a tent at Hangang parks?
Tent rental products are generally available from March through November.
Tents may only be used during the hours permitted by Hangang park regulations and can be used until 10:00 PM through November 30.
Can I continue my picnic after tent hours end?
Yes.
As long as the park is still open and your return time allows, you can fold up the tent and continue your picnic using permitted items such as picnic mats, tables, chairs, and lights.
Can I set up a tent anywhere in the park?
No.
Tents may only be used in designated tent zones within Hangang parks.
Please check the designated tent areas shown on the relevant park page and your booking page.
Do I need to keep the tent open?
Yes.
Under Hangang park regulations, at least two sides of the tent, including windows where applicable, must remain open while the tent is in use.
Can I use a grill or cooking equipment?
Personal grills, burners, and other open-flame cooking equipment are not permitted unless specifically allowed by the park or designated facility.
Please follow all Hangang park safety rules during your picnic.
Cancellation & Refunds
What is the cancellation and refund policy?
Refunds are calculated based on your booked service date in Korea Standard Time (KST).
- 8 days or more before the booking date: 100% refund
- 4–7 days before the booking date: 50% refund
- Within 3 days of the booking date: Non-refundable
- No-shows are also non-refundable.
If the service cannot be provided due to the partner's circumstances, a full refund will be issued.
Weather-related exceptions apply only when weather conditions prevent the service from operating normally or safely.
If the partner can operate normally despite the weather, the standard cancellation policy will apply.
If the service cannot operate due to weather conditions, park or venue closures, safety restrictions, or similar circumstances, you may choose:
- A free reschedule (rescheduling is not available within 3 days of the booking date)
- A full refund
Where applicable, statutory cancellation and refund rights under relevant laws will take precedence over this policy.
Please see our Cancellation & Refund Policy for full details.
Good to Know
What should I know before my picnic?
- Rental duration varies by product and partner. Please check your booking details for the exact pickup and return times.
- ID, deposit, damage, and loss policies may vary by product and partner.
- It can be windier and feel cooler by the river than in central Seoul, especially in the evening.
- Please check the specific usage and return instructions for your product before your picnic.